CUSTOMER SERVICE

SALES AND CUSTOMER SUPPORT

Monday through Friday 9-5 EST
PHONE: 978-326-7236
EMAIL: customerservice@darbyscott.com
We accept Visa, MasterCard, American Express, Discover, JCB, DinersClub debit and credit, Paypal and Amazon Pay.

Return and Exchange Policy You may return or exchange a product or service purchased from this Website in accordance with our Return and Exchange Policy which is hereby incorporated by reference. Certain jurisdictions may provide additional statutory rights. Nothing herein is meant to limit your return or cancellation rights under applicable local law.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 7 days. Please contact customer service for return authorization code prior to shipping any item back to Darby Scott. A return label will be provided and must be used in conjunction with the return authorization code. All returns must be in the original packaging, unaltered, unworn, unwashed, with all tags attached and in the same condition as when it was delivered. Returned merchandise should include the original packaging and tags as well as the sales receipt. Upon receipt of returned goods Darby Scott reserves the right to deny credit for a return if the merchandise does not meet return policy requirements. Please note used or worn merchandise will not be accepted for refund or exchange. Refund will be issued back to the original payment method or merchandise credit only.

If you wish to return an item you have received as a gift please contact customer service for return instructions (packaging instructions, etc.) and a return label. Securely package item and include the gift receipt with your return. A merchandise credit for use at darbyscott.com will be issued upon receipt and acceptance of your return.

Only eligible items purchased at darbyscott.com may be returned. Special orders, customized products and any other items noted as final sale or non-returnable cannot be returned for a refund or merchandise credit. Product purchased at any other location cannot be returned to darbyscott.com.

Return shipping charges may be deducted from your refund. Please allow 7 to 14 days for credit to be processed.

 

 

 

 

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